Effective Date: January 30, 2024

Thank you for choosing Optimal Gardins for your hemp and mushroom product needs. This Shipping Policy explains how we process and ship your orders.

1. Order Processing

• After you place and pay for your order on our website, we aim to process and dispatch it within 48 hours. Processing times may vary depending on sales volume at the time of your order.

2. Shipping Method

• Orders are shipped via regular mail. Express or next-day shipping is not available.
• Shipping costs are included in the final price.

3. Tracking Your Order

• A tracking number will be texted to your cell phone once your order is shipped.

4. Shipping Issues and Credits

• If your package does not arrive, we will provide a 50% credit on your purchase and cover the shipping costs for a replacement order.

5. Customer Responsibilities

• It’s important to provide accurate shipping information. We are not responsible for shipping errors due to incorrect information provided by the customer.

6. Contact and Queries

• For any shipping-related questions or issues, contact us at 832-341-6124.

7. Changes to Shipping Policy

• We reserve the right to modify this Shipping Policy. Any changes will be updated on our website.

8. Agreement

• By placing an order, you agree to this Shipping Policy.